The Engagement and Experience team is composed of three areas:
- Strategic Initiatives Office & UT Governance Establishment
This team leads project prioritization and implements a governance framework to ensure alignment with Enterprise Technology’s strategy. They also ensure compliance with state and federal IT-related policies, supporting the university’s mission through effective oversight and strategic alignment. - Customer Support Service & Endpoint Management
This team manages the unified Enterprise Technology Help Desk and oversees endpoint management. They focus on delivering seamless support and fostering collaboration with campus IT partners, ensuring responsive and efficient services to meet the technological needs of students, faculty, and staff. - Business Relationship Management
This team drives strategic planning efforts, builds strong relationships across campus, and ensures that technology solutions align with the university’s academic, research, and operational goals. Their work is instrumental in advancing the university’s mission by connecting business needs with innovative technology strategies.