Uniting Services, Practices, and People to Deliver Scalable Solutions and Delight Our Community
Catalog all IT services across campus and identify scalable ones with the IT Leadership Council (ITLC). Highlight services with the greatest impact and create plans for enterprise deployment. Form cross-unit teams to develop scalable service models and establish enterprise guidelines. Conduct financial analysis to prioritize feasible models. Onboard services and staff into Enterprise Technology (ET), provide a comprehensive list of Common Good Services, and have the ITLC review and update the catalog annually.
Re-imagining Our Services
Assess Service Delivery
Look across campus to catalog all services offered by all IT
- Determine what services are being offered across campus
- Utilize the existing IT Leadership Council (ITLC) to identify services that can scale to meet the needs of campus
Identify Common Good
Create a modern list of services that impact the community
- Of services reviewed identify those with the greatest impact on campus
- Create a menu of services that should be considered for enterprise deployment
Create Service Team
Form cross-unit teams to create scale models for common goods
- Utilizing internal and campus IT talent to form teams to envision a scaled future state of services
- Establish guidelines that define an enterprise service
- Provide analysis to finalize opportunities to move service and support to Enterprise Technology
Financial Analysis
Create business cases to move services into Enterprise Technology
- Determine cost of service models to campus
- Work with the Office of the CFO to determine feasibility
- Determine if scale models provide value at scale
- Prioritize feasible service models for implementation
Implement CG Services
Onboard services and associated staff into landing zones
- Over time, move services and staff to Enterprise Technology as appropriate
- Provide campus with a full listing of Enterprise Technology Common Good Services
- Enlist ITLC to continuously review and revise the Common Good (CG) catalog each academic year