ServiceNow & askUS Portal
A self-service hub for quick solutions, helpful resources, and IT support ticket creation.
Service Desk
A hands-on extension of the ServiceNow Portal— create a ticket, visit us, or call for help.
Getting Connected at UT Austin
Upgrade Your UT EID
Your UT EID (University of Texas Electronic Identifier) is your personal login for all things UT Austin. Students will use it to access important University services like registration, financial aid, and campus resources. Upgrading your EID gives you full access to everything you’ll need throughout your time at UT.
Register for Multi-Factor Authentication (MFA)
MFA (Multi-Factor Authentication) adds an extra layer of security to protect logins. At the university, we use Duo, a MFA service. To get started, the first step is to enroll your device using your UT EID.
Connect to utexas Wi-Fi
Current University of Texas students can access the utexas wireless network on phones, laptops, and other devices across campus. To connect, students simply log in with their UT EID and password.
Microsoft 365
A Microsoft 365 account will give you free access to communication and productivity applications such as Word, PowerPoint, Excel and Outlook, in addition to Microsoft Teams, SharePoint, Planner and more.
ID Center
ID Card Self-Service
The ID Self-Service offers remote assistance with ID cards for students, faculty, staff, official visitors, and university affiliates as needed.
- Request an ID Card
- Online EID Upgrades
- UT ID Card Online Photo Submission
- ID Services Request
- Replacement Cards
Visit the ID Center In-Person
The in-person ID Center offers a range of services, including ID card printing, replacements, and EID upgrades. Additionally, it provides in-person IT support for services such as DUO, EID, and VPN.
Call Us: 512-475-9400
Email: ID_Center@utlists.utexas.edu
- In-Person Services located at the FAC - First Floor
- Hours: Monday-Friday from 8am-5pm
Email, Calendaring & Collaboration
Canvas
Centrally supported learning management (LMS), where students will have access to course related work and communication.
UT Microsoft 365 Email
UT Austin provides each student with an official Microsoft 365 email address—[your EID]@my.utexas.edu—upon enrollment. This secure email is the primary contact for all University communications and offers seamless access to M365 tools and collaboration with faculty and peers.
Teams
Microsoft Teams is a centrally supported video conferencing solution for teaching and learning that enables you to meet, teach, and learn from anywhere. It is integrated with Canvas, and you can host and join from your mobile device, desktop or the web.
OneDrive
Microsoft OneDrive is your free cloud storage with Microsoft 365, letting you save, sync, and share files from any device.
Purchasing & Repairs
Visit the Campus Computer Store
The Campus Computer Store is conveniently located in the Flawn Academic Center and offers students, faculty, and staff academic discounts on Apple, Dell, and Lenovo products, as well as software discounts and accessories. In-store services include computer repair, trade-in, and warranty services for most computer brands. UT alumni are also eligible to purchase computers, tablets, and accessories.
Additional Resources
University Blog Services
A WordPress platform for UT faculty, staff, and students, offering UT EID login access, customizable themes (including UT-branded options), visibility control, visitor statistics, and a utexas.edu web address.
Qualtrics
An online survey platform for creating, distributing, and analyzing surveys. Students can use it to gather data for research, projects, or assignments.
Getting Started with Software & Applications
Check out this knowledge based article in ServiceNow for details on the software, applications, and software-as-a-service (SaaS) platforms available to UT Austin students. Most of these titles are no-cost options, with any purchase requirements noted where applicable.