Transforming Digital Experiences for Longhorns: Enhancing Lives, Streamlining Operations, and Advancing Our Mission
This workstream aims to vastly improve and modernize the technological capabilities of our institution. Specifically, we aspire to enhance our students' digital journey and simplify academic systems. It will establish a robust technological infrastructure foundation to improve speed to science, support technological advances, and address hardware lifecycle. With the support and partnership of key campus offices, enterprise platforms, including financial and academic systems, will be modernized over the next several years. Customer experience will improve with ServiceNow, AI, and training programs. Finally, we will continue to increase our investment in educational technology to make sure our teaching and learning with a technology environment is first class.
Areas of Focus for Modernization
Student Experience
Greatly enhance the digital journey of all students
- Simplify the academic system lifecycle to lower barriers of entry
- Provide platforms that digitally enable students to perform many aspects of student life
- Normalize the student technology experience across campus
- Provide work, internship, and career opportunities at scale
Infrastructure & Systems
Provide the future-facing technological foundation for all
- Implement the Next Generation Network program
- Unify and expand integration capabilities to enable modern data flow
- Create a Cloud Center of Excellence to maximize investment and impact
- Greatly enhance disaster recovery and business continuity
- Increase data center utilization
Enterprise Platforms
Transform the operating models and systems that will propel us
- Modernize existing financial systems to provide more accessible interfaces
- Establish a 3-5 year ERP Modernization Roadmap
- Salesforce as an enterprise platform
- Modernize academic systems to enhance the student journey
- Integrate Dell Medical digital operations
Customer Experience
Train, develop, and support all Longhorns
- Implement ServiceNow across all customer transactions via existing shared services offerings
- Implement AI widely to enhance campus operations
- Invest in campus-wide training programs to vastly enhance digital dexterity
- Drive digital governance practices to greatly enhance our online presence
Teaching & Learning
Support the endeavors of faculty and the needs of students
- Centralize the design, implementation, and support of GPC classrooms
- Grow partnership with the Provost to support teaching and learning with technology.
- Build an engaged community of educational technology experts
- Create an enterprise approach to eLearning design, development, and delivery