Episode 14
Driving UT Forward: Bridging Technology and People
In this episode of ET Talk, Cole Camplese sits down with Heather Hanna, Associate Vice President for Engagement and Experience, to explore the evolution of Enterprise Technology at the University of Texas at Austin. With over 25 years of experience at the University, Heather shares her unique journey from hands-on technical roles to leading a newly formed organization focused on engagement, experience, and relationship-building across campus.
The conversation highlights a critical shift in how technology is delivered and perceived in higher education, moving beyond systems and infrastructure to prioritize the human experience. Heather reflects on her role in major implementations and how those experiences reinforced the importance of helping people understand and adopt technology, not just deploy it. Today, her team is building strategies around business relationship management, service transformation, and digital initiatives like the University’s digital ID program, all with a focus on improving consistency, accessibility, and trust.
Together, they discuss the challenges and opportunities of creating a culture centered on engagement, including reimagining service delivery, strengthening executive governance, and integrating AI tools to empower teams. At its core, Heather emphasizes a simple but powerful principle guiding the work: helping people. This mindset is shaping how Enterprise Technology supports the University’s mission while enhancing the student and staff experience at every touchpoint.