Help Desk Unification
The Help Desk Unification (HDU) project enhances the customer support experience for the UT community by simplifying how campus asks for help. The central pillar of this enhanced experience the Enterprise Technology Support Center, a new, modernized portal which serves as a single point of entry for all technology support requests.
UT Works | Phase 1
UT Works is a new system that helps the University manage physical spaces, improve mission-critical services, provide better data for capital projects, and streamline workflows. It aims to engage leadership and users in business process improvements for better services. Phase 1 was completed on November 5, 2024, with the launch of UT Works.
Next Generation Network Program
This project addressed data network issues identified through both internal and external reviews. The university has contracted WTC, a small firm specializing in higher education, to perform an evaluation and analysis of its current IT network, which provides Wi-Fi and internet access to students, faculty, staff, visitors, and guests.