Episode 12
Driving UT Forward, Front Door to Student Success
In this episode of ET Talk, Cole Camplese sits down with Jennifer Love, the leader behind Texas One Stop, to explore how UT Austin is making the student experience clearer, more connected, and more human. Together, they discuss the vision behind a student-centered service model that brings registration, financial aid, billing, and records into one coordinated experience, so students do not have to navigate a maze of offices just to get answers.
Drawing on her experience building and leading one-stop models at multiple institutions, Jennifer Love shares what it takes to create services that truly meet students where they are. The conversation highlights the challenges of operating at scale, the importance of balancing people, process, and technology, and the role data, CRM tools, and future AI capabilities can play in improving service for a campus as large and dynamic as UT Austin.
At its core, this conversation is about more than systems and operations, it is about helping students feel seen, supported, and confident as they navigate college life, from paying tuition and understanding aid to staying on track toward graduation.