Starting today, Enterprise Technology is enhancing the customer support experience for the UT community by simplifying how campus asks for help. The central pillar of this enhanced experience is a new, modernized portal as part of a larger strategy of Service Delivery Modernization.
The Enterprise Technology Support Center portal serves as a single point of entry for all technology support requests with requests managed by a unified support team. The new portal and support team ensures an improved, cohesive, and streamlined experience for all campus customers.
The new portal also combines access to materials previously hosted in multiple knowledge bases into a single search bar. The new Enterprise Technology Support Center helps take the guesswork out of knowing where to turn when you need technology support.
For more information about this project, continue reading Enterprise Technology Initiatives: Help Desk Unification.